Refund policy

LipLocked Return & Refund Policy

We want you to feel confident about prioritizing your sleep and wellness with LipLocked. If something isn’t working for you, we’ll do our best to make it right.

 Return Eligibility

  • This policy applies only to purchases made directly through LipLocked
    You have 30 days from the delivery date to request a return. After that window, we’re unable to offer a refund.
  • To qualify, products must be unused, in original condition, and in the original packaging.
  • For hygiene reasons, opened pouches beyond your first 30-day supply are not eligible for return.
  • Some products may have additional restrictions—check product pages for specific return info.

 How to Request a Return

To start a return, send an email to support@liplocked.shop with the following details:

  • Your order number
  • The item(s) you'd like to return
  • A short explanation of why you're returning

Our team will walk you through the next steps and provide a return authorization if needed. Be sure to pack items securely to avoid damage during shipping.

 Refund & Exchange Options

  • Refunds will be issued to your original form of payment once your return is received and inspected. Please allow 5–7 business days for processing.
  • Want to exchange your item instead? Let us know—we’ll do our best to accommodate your request based on current availability.

 Items That Can’t Be Returned

  • Any opened pouches beyond your first try
  • Gift cards, promo codes, or discount vouchers
  • Shipping costs, unless an item arrived damaged or incorrect

 Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us right away at support@liplocked.shop.
 We may ask for photos or additional info to help resolve the issue. Once confirmed, we’ll send a replacement or issue a full refund, depending on the situation.

Return Shipping Info

  • Return shipping costs are the responsibility of the customer unless the return is due to our mistake or a product defect.
  • We recommend using a trackable service to ensure your return reaches us safely.
  • Note that original shipping fees are non-refundable.

 A Quick Note on Policy Updates

We may revise this policy from time to time to better serve our customers. Be sure to check this page periodically for the most up-to-date information.

Have a question? Need help with a return?
Reach out anytime: support@liplocked.shop – we’re here to support your best sleep yet.